Role
Hire Client Success / Relationship Managers
Client-facing operators who strengthen retention, communication and service delivery.
Fixed fee: $1,500 engagement + $5,500 success (+ GST)
What the role does
Inside the role.
Client success owns the experience after the sale — onboarding, milestone communication, expectation management, escalation, referrals and reviews — protecting the reputation the sales team sold on.
Who hires for it
Who this hire is for.
Agencies where buyers agents are absorbed in client admin, and businesses where referrals and reviews drive lead flow.
Traits of a strong candidate
- Proactive communicator who updates before being chased
- Calm through difficult conversations
- Systems-minded — CRM, checklists, milestones
- Identifies referral and review moments naturally
- Enough property literacy to answer confidently
Common hiring mistakes
- Treating the role as pure admin and hiring accordingly
- No retention or satisfaction metric attached to the role
- Hiring someone who cannot hold their own with an unhappy client
How Haven Talent assesses
- Difficult client scenario roleplay
- Written communication sample
- Process and systems capability
- Retention and satisfaction track record
- Property and transaction literacy
Investment
Fixed fee, two stages.
$1,500 engagement fee on formal engagement, plus $5,500 success fee when the selected candidate signs. All pricing + GST, with a 90-day replacement guarantee on eligible placements.
Ready to hire client success / relationship managers?
Tell us about the role and we'll come back with a scorecard and a plan to fill it.
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